Core Responsibilities:

• Provide customers at the front desk with total customer service that delivers Caring Experience
• Act as an ambassador for Caring brand, projecting the brand image and culture
• Attend to walk-in and in-coming call/email enquiries professionally
• Handle all customers’ requests promptly and that they are resolved to customers’ satisfaction
• Maintain a high level of customer service satisfaction by ensuring delivering of excellent customer service by the team (applicable to senior CSO)
• Build good rapport and establish good relationships with the customers to achieve high level of customer retention and service experience
• Keep interactions with customers in a professional and positive manner, with tact and care
• Be familiar with the products and services to communicate and explain to customers confidently
• Assist in the performing of skin analysis for customers
• Follow up with clients on skin conditions, treatment progress and appointment scheduling
• Handle appointment booking and scheduling for customers efficiently and effectively
• Work positively and collaboratively as part of a team within the branch and across other functions/departments to ensure customers’ needs are fulfilled effectively

What you can bring to the team:

• Your customer focus and service orientation are exceptional
• Your service-oriented nature is evident
• You are resourceful and problem-solving with a solution-oriented attitude
• You are a good communicator and have good interaction skills
• Your organizational and planning skills, combined with your ability to multitask, are excellent
• Teamwork makes you a good player

What You Need:

• Minimum 1 year work experience for Junior CSO
• Good command of spoken and written English
• Passion for beauty with skin knowledge is a plus!
• Must be willing to work retail hours, weekends and public holidays

Why Caring Skin:

At Caring Skin, we are committed to be a good company that creates great value, impacting lives with our high-quality skin care solution, and be the place of choice for customers and employees. We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.

By joining Caring Skin, you can make a difference on the lives of others with the potential you can bring to the team, and through our holistic skincare solution.

You will get to enjoy:

• Special incentives and rewards programs
• Referral Incentives
• AWS and Annual Performance Bonus
• Medical benefits
• Dental benefits
• External training and development opportunities
• Products and Services Benefits
• Progression track to Senior or Managerial position
• Convenient work locations (near MRT)

Interested applicants are invited to click Apply Now.
You may also SMS/WhatsApp to 8779 0917.
We regret that only shortlisted candidates will be notified. Thank you for applying